Privacy Policy

Effective Date: January 12, 2026

Hygeia Plastic Surgery (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

Personal identification information (name, surname, email address, phone number)
Information you provide through our contact form or inquiry submissions
Medical information and health history relevant to plastic surgery consultations
Communication preferences and feedback
Any other information you choose to provide

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to your inquiries and provide information about our services
Schedule and manage appointments and consultations
Provide medical and surgical services
Communicate with you about your treatment and care
Improve our website and services
Send you marketing communications (with your consent)
Comply with legal obligations and protect our legal rights
Maintain the security and integrity of our systems

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and improve user experience. Cookies are small data files stored on your device.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to track visitors across websites for marketing purposes and to display relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. For more information, please see our Cookie Policy.

4. SHARING YOUR INFORMATION

We may share your information in the following circumstances:

With your consent or at your direction
With healthcare providers involved in your care
With service providers who assist us in operating our website and business
To comply with legal obligations, court orders, or legal processes
To protect our rights, property, or safety, or that of others
In connection with a business transaction, such as a merger or sale of assets

We do not sell your personal information to third parties.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent
The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable healthcare regulations.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hygeia Plastic Surgery Address: Fushë-Mëzez, Kashar, Tiranë Km 01 i Rrugës dytësore të Autostradës Tiranë-Durrës Secretariat: +355 4 23 90 000 Emergency: +355 4 23 23 000